Privacy Policy

At FWM Herbal, we understand the importance of privacy and are committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our store.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and operating system. We may also collect information about your browsing behavior, such as the pages you visit and the links you click.

When you make a purchase from our store, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your order and deliver the products to you.

How We Use Your Information

We use the information we collect to provide and improve our services to you. This includes processing your orders, communicating with you about your purchases, and providing customer support. We may also use your information to personalize your experience on our website and to send you promotional offers or updates about our products and services.

Sharing Your Information

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering products to you. These service providers are contractually obligated to protect your information and are not allowed to use it for any other purpose.

In certain circumstances, we may also be required to disclose your personal information to comply with applicable laws and regulations or to respond to a valid legal request, such as a court order or subpoena.

Protecting Your Information

We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You have the right to access, correct, or delete your personal information. You can also opt-out of receiving promotional emails from us by following the instructions provided in the email. Please note that even if you opt-out of receiving promotional emails, we may still send you non-promotional communications, such as order confirmations and customer service messages.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates or changes.

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at fwmherbal@gmail.com

Shipping

Domestic orders are shipped by UPS. Expect 4 business days for delivery in Ontario, 5-10 business days delivery from date of shipping in Western Canada or the Maritimes.

If you have any questions about your shipping, please reach out to us via the contact page.

Returns

Shop with confidence knowing that returns are easy with our flexible return policy.  We are a small business and if you contact us, you will probably get to speak to the owner, so rest assured that we care about your business.

We offer easy returns up to 31 days after product purchase for online orders. 

If you aren't 100% satisfied with your product, please reach out to us via the contact page and let us know what the problem is and how we can help.   Damaged products can be replaced or credited.  If you aren't pleased with the product contact us within the first 31 days for a full refund minus any billed shipping costs.  The cost to return a product to us is 10 dollars and we will send you a shipping label.  It is not always necessary to ship the product back to us.  

In store purchases are subject to the return policy of the store.

If you have purchased a product at a market and you would like to return it, please contact us via the contact page or return it to the next market for a full refund.

How To Do A Return for Refund

  1. Contact us via the chat function or the contact page and let us know what the problem is.
  2. After contacting us, returns can be made to P.O Box 222, Verner ON P0H 2M0
  3. Upon receipt of your return we will refund the amount of your purchase within 30 days minus any shipping costs to the original card used for payments.

It's that easy.

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